Ms. Carla Ferrette-Clark, CTE Information Technology Instructor at Military Magnet Academy provided the following recap of the first year of a student run computer & IT support team formed to provide assistance to teachers and students at their school.
The MMA Eagles Help Desk is our piloted Tier 1 support program. The students that participated in this program took roles as help desk technicians. They supported the faculty and staff at Military Magnet Academy with technical issues that ranged from smart board troubleshooting, printer jams, and school wide equipment inventory just to name a few. The students developed a website which allowed our faculty to submit technical assistance request tickets for tracking as well as customer surveys that would allow feedback to the students (Google Sites, Google Forms). The students were offered a real world experience through problem-solving strategies, critical and creative thinking, and communication and collaboration skills.
Participating MMA Students
- Michael Archie
- Khalin Brown
- Benney Fernandez
- Ernest Gentile Jr
- Donald Lauer
- Jacob Rowe
The program was establish through an agreement between Military Magnet Academy administration, Ms. Judith Wyndham, Director of Customer Support Information Technology (aka CCSD Help Desk) and Ms. Darcy Stewart with CCSD Information Technology.
We greatly appreciate the support given by our wonderful Technology Department and look forward to the future of this program. Last Friday, Ms. Wyndham, Ms. Stewart, and Mr. Welch came in to close out the semester with a session with the students on employability skills and a wonderful lunch for the students. The students were also presented with awards and recognition during our Annual Senior Awards Night